Safe and guarantee
All the hair products provided by GRUDA HAIR are 100% Vietnamese human hair. Hair remains in natural state as it is collected from Vietnamese women. Due to the fact that each bundle comes from one individuals, we cannot ensure hair textures and colors for all the hairstyles. However, we promise to try our best to supply customers with the best hair which helps to meets your demands.
Refund/ Exchange policy
In case you’re unsatisfied with the hair products you purchased from GRUDA, you can return them, meeting some criteria outlined below:
- Contact our customer service within 7 days of purchase to initiate a refund / exchange request.
- Hair is NOT installed, stained, cut or altered in any way
- Please note: If the item is removed from the package and used in any visible way, all return and exchange policies become invalid
- Hair must be in its original bundle and must not be tied at its top
- Hair must be in the original packaging
- Returned packages must include a copy of the original invoice
- Shipping and handling belong to the customer’s responsibility
- Goods must be received at our company office before the refund can be issued
- Products must be returned at your expense. We recommend using a shipping service provider with a signature and / or insurance confirmation service to protect your package
- Please do not return unauthorized. We are not responsible for lost items, unauthorized returns or items sent to the incorrect address.
7 days products guarantee
You must contact us within 7 days of receiving your order. Based on the actual situation, we may ask you to send photos of your hair problem. If the problems can be resolved through maintenance regimen, then we may offer what product(s) may help to resolve your problem. If the problems cannot be resolved through maintenance, the hair must be sent back to us and received before we can take further action. As we want to determine if your purchase warrants replacement, the entire purchased amount of hair must be removed and mailed back to our office. Customers take responsibilities for all the costs of hair removal and mailing the products back. Also, we do not offer returns/exchanges for customized hair products.